Betabrand Reviews

Ordered a pair of dress up black pants. Wore 4 times, once a month for a special occasion, and threads started peeling on the butt cheek area. Reached out and they won't do anything about it, Don't waste your $60-70 for these!

I purchased a pair of their dress up pants... all black in April. I've worn them only 4 times since i purchased them to wear only for occasions. Well, many threads are pilling on the butt area and they won't help at all. I wouldn't buy these. Paying $60-70 for ONE PAIR of pants only for threads to pull on them. NO THANKS>

Sooo disappointing! I've had 2 prs. of the dress yoga pants in long and they are divine. I believe they changed their website because I used to be able to open their email and what I had ordered would pop up so I'd know what size to order again. That no longer happens; my account states "invalid" yet to open a new one it states I already have an account; can't log in with a password as that's invalid too. No live person at customer service # any more just some dumb robot that repeats her question. So sad as these pants are incredible. Left an email message and no response. Hope they get their act together. Want to order again.

I've ordered from Betabrand twice. I really do like the pants, but their shipping is atrocious. It's bad enough that I likely won't order again. Waiting 4 weeks to receive 2 pairs of pants is far too long. If you're going to order, expect to wait a long time to receive them. I wouldn't recommend buying them as a gift because the shipping is so unpredictable. The first time I ordered them, they took so long that by the time I received them, I'd forgotten I ordered them.

Also, even though they are nice looking pants, they are desperately overpriced. I only purchase what I can get on sale and would tell anyone else do the same.

Don't buy from them. I have 2 orders over 700$. One from over a month ago and I have not received my items, nor will they cancel and refund my money. Very disappointing experience!

Problems with my order: When I started a return process, the item was not eligible for returns. I absolutely would have noticed a detail like that when ordering. One email to customer service and I had a free return label within 6 hours. After waiting 30 days for delivery of the other item, I asked customer service to cancel the order. Had my Paypal refund that day. No communication beforehand from Betabrand about the delay. Too much trouble to deal with this company, but appreciate the great customer service.

I've liked all of Betabrand's clothing items I've purchased. I have no complaints in that regard save for their high prices. However, shipping is insanely slow. They print out a shipping label, send you an email that the item has shipped, and approximately three weeks later you receive said item. Never again. At least make shipping free if it takes forever.

Bought 2 pants. One came defective with a rip in it. Return policy is terrible, it costs you to return stuff to them. I paid for shipping but it took ages for the pants to arrive.

I've been wearing Betabrand pants for years. I have about 5 pairs of pants in different styles. I do like the pants, although I agree with other reviewers that the quality should be better for the price. However, they're very comfortable and really look like work pants. The lead time on shipping has always been really long, like 8-12 weeks from my experience. I kept coming back because I like the product until my last purchase. They sent the wrong color, so I emailed them with the order number. No response. After emailing the two emails I could find and after about a week, I tweeted them. They replied within minutes saying they'd respond by email. I waited, no response. Several emails and tweets later, I finally said I'd dispute the charge if I didn't receive a refund the same week. I had a refund by the next day. Still no contact from them, just the refund, but I'm happy to just never purchase from them again.

I placed a order on march 30 2022, received a email on the same day telling me they received my order and it was being processed. I also checked my bank account and paypal had paid. I cannot get in touch with them by phone and they will not answer a email telling me when my order will ship. How can I get my money back?,